VDURA

Support Plans

Worldwide Enterprise-Class Support

Outstanding support is an essential ingredient in minimizing downtime in technical computing environments. VDURA PanSelect Support Program delivers worldwide enterprise-class support with customized offerings to meet the specific support requirements.
Gold
Around-the-clock coverage for IT organizations that operate outside standard business hours.
Platinum
Highest level of support, including a four-hour parts replacement service, for mission critical operating environments.
Feature Gold Platinum
Support Term Available
1, 3 or 5 years
1, 3 or 5 years
Support Hours: 24x7x365 Phone and Web
Replacement Hardware Shipped NBD
VDURA Provided on site spares
 
Software Subscription:
 
 
      Operating System
      DirectFlow Clients
      VDURA Supported Protocols
Secure Remote Access & Diagnosis
Knowledge Base Access
Assigned Technical Account Manager
 
Monthly Technical Account Review
 
SLA Commitments
Escalation Management