7. Request Types
The Raise Service Requests section lists every request type you can raise. The types are grouped into three tabs. Click a tab to see its request types, then click a tile to open its form (see chapter 8). The Service Request Hub page (6.3) shows the same nine tiles in one grid.
7.1 The General Tab
The General tab has one request type: General question or request, for a question, information request, notification, or account help.
Figure 7.1. The General tab.
7.2 The Techinical Support Tab
The Techinical Support tab has six request types:
| Request type | What it is for |
|---|---|
| Configuration or setup help | Help configuring your system, such as NTP, authentication, networking, exports, and capacity balancing. |
| Software Upgrade or Patch | Requesting or getting help with a PanFS or VDURA software upgrade, downgrade, or patch. |
| Report a software crash | A process crashed or restarted, or the system hit a kernel panic. |
| Report a performance problem | The system is slow: throughput, latency, network, OSD, or metadata performance. |
| Report a data / filesystem issue | Problems with volumes, reconstruction, damaged or inaccessible files, or replication. |
| Report Hardware Failure/RMA | A part or node has failed: a node, power supply, battery, blade, or chassis. |
Figure 7.2. The Techinical Support tab.
7.3 The DirectFlow (Client) Tab
The DirectFlow (Client) tab has two request types:
| Request type | What it is for |
|---|---|
| Request a DirectFlow port | Asking for a DirectFlow client build for a specific Linux distribution and kernel. See chapter 20. |
| DirectFlow client support | Help with the DirectFlow client on Linux, such as mounts, errors, and connectivity. |
Figure 7.3. The DirectFlow (Client) tab.